Shipping policy

BodyEVOLV Shipping Policy

This Shipping Policy (“Policy”) outlines how BodyEVOLV (“we”, “our”, “us”) processes and delivers orders. By placing an order, you (“Customer”, “you”, “your”) agree to the terms set out below.

1. Delivery Areas

  • We currently ship within South Africa only.

  • Delivery is available to all major cities and towns serviced by our courier partners.

  • Certain remote or rural areas may require additional delivery time.

2. Processing & Dispatch Times

  • Orders placed before 12:00 (midday) on business days are generally processed and dispatched the same day, subject to stock availability.

  • Orders placed after 12:00 or on weekends/public holidays will be processed the next business day.

  • We will notify you promptly if any item is out of stock or if there are unforeseen delays.

3. Delivery Times

  • Standard delivery time is typically 1–3 business days for major cities and 2–5 business days for outlying areas.

  • Same-day delivery may be available in select areas; this will be confirmed at checkout or via communication after order placement.

  • Delivery times are estimates only and not guaranteed, as delays may occur due to courier backlogs, weather, strikes, or events beyond our control.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • From time to time, we may offer free or discounted shipping promotions, which will be clearly advertised on our website.

5. Risk of Loss

  • Risk of loss or damage passes to you once the product has been handed over to the courier.

  • BodyEVOLV is not responsible for delays or losses caused by third-party courier services, though we will assist in resolving courier-related issues where possible.

6. Incorrect or Incomplete Addresses

  • It is your responsibility to ensure that the delivery address provided at checkout is accurate and complete.

  • BodyEVOLV is not liable for delayed or failed deliveries due to incorrect or incomplete information. Additional charges may apply for redelivery.

7. Order Tracking

  • Once dispatched, you will receive a tracking number (where applicable) to monitor the status of your delivery.

8. Contact Us

For questions relating to shipping, delivery times, or tracking, please contact us at:
📧 bodyevolvhealth@gmail.com